Privacy Policy

**Last updated:** March 29, 2026

#

Overview

Shutter & Wing ("we," "our," or "us") operates shutterandwing.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or make a purchase.

#

Information We Collect

##

Information You Provide
- **Contact information:** name, email address, phone number
- **Billing and shipping address**
- **Payment information:** processed securely by Shopify Payments — we never store full card numbers
- **Order history and preferences**

##

Information Collected Automatically
- **Log data:** IP address, browser type, pages visited, time spent
- **Cookies:** session cookies (required for cart functionality), analytics cookies (Google Analytics 4)
- **Device information:** device type, operating system

#

How We Use Your Information

- **Process and fulfill orders** — share with Apliiq (our fulfillment partner) for production and shipping
- **Send order confirmations and shipping updates**
- **Respond to customer service inquiries**
- **Improve our website** via analytics (aggregated, anonymized data)
- **Send marketing emails** — only if you opt in; unsubscribe at any time

#

Sharing Your Information

We share your information only as necessary:

| Recipient | Purpose |
|-----------|---------|
| **Shopify** | E-commerce platform, payment processing |
| **Apliiq** | Order fulfillment and shipping |
| **Google Analytics** | Website analytics (anonymized) |
| **Stripe/PayPal** | Payment processing (if applicable) |

We **never** sell your personal information to third parties.

#

Cookies

We use cookies to:
- Keep items in your cart between sessions (strictly necessary)
- Analyze website traffic and behavior (Google Analytics 4 — you can opt out via browser settings or Google's opt-out tool)

#

Your Rights

Depending on your location, you may have the right to:
- **Access** the personal data we hold about you
- **Correct** inaccurate data
- **Delete** your data (subject to legal obligations)
- **Opt out** of marketing communications at any time

To exercise these rights, email **hello@shutterandwing.com**

#

CCPA Notice (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt out of sale. We do not sell personal information. To submit a request, email **hello@shutterandwing.com**.

#

GDPR Notice (EU/EEA Residents)

Our legal bases for processing your data: contract performance (order fulfillment), legitimate interests (analytics, fraud prevention), and consent (marketing emails). You have the right to lodge a complaint with your local supervisory authority.

#

Data Retention

We retain order data for 7 years for tax/legal compliance. Account data is retained until you request deletion (subject to legal holds).

#

Security

We use industry-standard SSL encryption for all data transmitted to and from our Site. Shopify is PCI-DSS compliant for all payment processing.

#

Children's Privacy

Our Site is not directed to children under 13. We do not knowingly collect information from children under 13.

#

Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top will reflect changes. Continued use of our Site after updates constitutes acceptance of the revised policy.

#

Contact

Privacy questions or requests: **hello@shutterandwing.com**
Shutter & Wing, [Business Address — to be added by board]